Return policy
If for some reasons, you are not satisfied with the purchased goods within 15 days of receiving the order, you can refund or change other model if you meet the following terms:
Return time:
Our returns are valid for 15 days. If 15 days have passed since your purchase, unfortunately, we cannot provide you with a refund or exchange. Customers can contact us within 15 days of receiving the item. If you receive a defective or damaged item, the wrong product, please contact us at [email protected]
Regarding the return address:
Please do not send goods directly to our shipping address. You can communicate with our customer service team first, and explain to the customer service that you need to return the goods, and we will provide you with corresponding services.
Request for Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 15 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
2. In the following circumstances, refuse to return
(1) Goods that have been used (Lace has been cut and bleached, hair has been dyed or cut.) will not be returned or exchanged;
(2) The returned goods are incomplete or the appearance is damaged;
(3) Products are not provided by us;
(4) If it is not due to the quality of the product, the return should be based on the customer's personal reasons.
(5) If the buyer needs to cancel the order after the goods are shipped, the buyer will be responsible for the costs incurred in this process.
3.Description of the return process
(1) Contact our customer service staff in time, explain the reason for the return and fill in the application form to submit to the customer service staff to confirm the return;
(2) Send the goods back to the address provided by the customer service staff.
(3) After the company receives the goods, after confirming the goods, we will reschedule the delivery if it is a replacement, and if it is returned, we will refund to your pre-deposit.
4.Postage instructions for return
(1) If the product is returned without quality problems, the customer shall bear the return shipping fee; and we will remove $20 from your refund as loss of sending freight and handling fee.
(2) For the return of quality problems, our company shall bear the order return freight.
5.Precautions for returns
(1) When returning the goods, all accessories (labels, bags, etc.) related to the wigs should be sent back. No return will be given for missing accessories or damage to the original packaging. If there is a package with quality problems, please send it back together with the original express packaging bag;
(2) If there are gifts, etc., please return them together.
I need to return the product/replace the product-what should I do?
Please contact us before returning the product. You can contact us at [email protected] , providing your order number, and telling us the reason for the return. We will have after-sale staff to assist you with the return process. To avoid sending errors, please be sure to contact us before returning an item.
When can I get my return amount?
We will confirm the refund amount after receiving the product, and the refund amount will be refunded through your original payment channel. This may require bank review and processing. The refund amount will usually be returned to you within 2-7 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected]
Return time:
Our returns are valid for 15 days. If 15 days have passed since your purchase, unfortunately, we cannot provide you with a refund or exchange. Customers can contact us within 15 days of receiving the item. If you receive a defective or damaged item, the wrong product, please contact us at [email protected]
Regarding the return address:
Please do not send goods directly to our shipping address. You can communicate with our customer service team first, and explain to the customer service that you need to return the goods, and we will provide you with corresponding services.
Request for Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 15 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
2. In the following circumstances, refuse to return
(1) Goods that have been used (Lace has been cut and bleached, hair has been dyed or cut.) will not be returned or exchanged;
(2) The returned goods are incomplete or the appearance is damaged;
(3) Products are not provided by us;
(4) If it is not due to the quality of the product, the return should be based on the customer's personal reasons.
(5) If the buyer needs to cancel the order after the goods are shipped, the buyer will be responsible for the costs incurred in this process.
3.Description of the return process
(1) Contact our customer service staff in time, explain the reason for the return and fill in the application form to submit to the customer service staff to confirm the return;
(2) Send the goods back to the address provided by the customer service staff.
(3) After the company receives the goods, after confirming the goods, we will reschedule the delivery if it is a replacement, and if it is returned, we will refund to your pre-deposit.
4.Postage instructions for return
(1) If the product is returned without quality problems, the customer shall bear the return shipping fee; and we will remove $20 from your refund as loss of sending freight and handling fee.
(2) For the return of quality problems, our company shall bear the order return freight.
5.Precautions for returns
(1) When returning the goods, all accessories (labels, bags, etc.) related to the wigs should be sent back. No return will be given for missing accessories or damage to the original packaging. If there is a package with quality problems, please send it back together with the original express packaging bag;
(2) If there are gifts, etc., please return them together.
I need to return the product/replace the product-what should I do?
Please contact us before returning the product. You can contact us at [email protected] , providing your order number, and telling us the reason for the return. We will have after-sale staff to assist you with the return process. To avoid sending errors, please be sure to contact us before returning an item.
When can I get my return amount?
We will confirm the refund amount after receiving the product, and the refund amount will be refunded through your original payment channel. This may require bank review and processing. The refund amount will usually be returned to you within 2-7 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected]
